Please note that we are temporarily unable to accept Credit Card payments via our website due to new compliance requirements from our payment processing partner (MOLPay). Payment via online bank transfer such as Maybank2u, CIMB Clicks, etc., are not affected.

In order to make a payment via credit card, please send an email to with the following information:

A member of our staff will revert with the room availability and a payment link using PayPal
(note: all PayPal payments must be made to

We apologize for any inconvenice caused.
The Ryokan Team

How to make a booking?

  1. Pick your Arrival (Check in) date and Departure (Check out) date
  2. Select the minimum number of adults per room (denoted by "Number of Person(s)") and press "Check Availability".
  3. Choose your required room type (you may add more than one room type, one at a time)
  4. Choose how many rooms of this type would you like to book
  5. Click on "Add Another Stay Date" to add more room types or "Confirm" to proceed with your confirmation
  6. Enter your details, acknowledge the terms and conditions and click on "Check/Bank Transfer" to complete your booking.
  7. You will receive a confirmation via email in addition to your login details to manage your booking.

Terms & Conditions

  1. Once bookings are made and/or guest(s) are checked in, bookings are non-refundable.
  2. Modifications to the bookings (i.e. change of dates, room category, and duration of stay) are allowed up to three (3) days prior to the check in date. All modifications shall be subjected to a fee of RM 30.00 / modification and/or cancellation.
  3. No modifications or cancellation allowed less than three (3) days of check-in date. For any cancellations of bookings made within two (2) days of the scheduled check-in time, the total payment made is deemed forfeited.
  4. A credit voucher equivalent to the payment (less cancellation fee) shall be issued to guests for cancellations made at least three (3) days before the check-in date. This credit voucher is not transferable and not exchangeable for cash. This credit voucher is valid for only six (6) months, and can only be redeemed at Ryokan @ Damansara Utama.